Privacy notice

Who we are

VerifiOS is a product name owned by Teach HQ Limited, a company registered in the United Kingdom. Teach HQ Limited is the data controller for the details you give us through this website and for the emails we send you, including those sent as Teach HQ and Food Compliance HQ. Write to us at hello@verifios.com, or reply to any email we send you.

What we collect, and why

When you book a consultation, ask for a demo, enquire about partnership, ask to hear when we launch or send us an idea, we collect the details you type: your name, work email address, company, role and whatever you write in the message. We use them to reply to you and to have the conversation you asked for. Our lawful basis is legitimate interests — you contacted a supplier about a product and a reply is what you were expecting.

If you tick the box asking us to send you occasional updates, we use your address for that too. That is consent, it is separate from your enquiry, and you can withdraw it at any time without affecting anything else. Every marketing email carries an unsubscribe link that works in one click.

We do not buy contact lists, we do not sell or rent your details to anybody, and we do not use them to train anything.

Emails we send you: opens and clicks

When we email you, we record when you click a link in the message and we estimate whether you opened it. A link goes through a short address on our own website before taking you where you were going; an open is estimated from a small image in the message. We use this to know whether our emails are reaching people and are useful, and to follow up at a sensible time instead of chasing. Our lawful basis is legitimate interests.

An open is an estimate, not a fact: some email programs load images automatically and some block them, and security scanners sometimes follow links before a person does. We label these as likely or automatic rather than treating them as proof you read something.

If you would rather we did not record this for your address, tell us and we will stop. Blocking images in your email program also stops open estimates.

How long we keep it

An enquiry that does not become a conversation is deleted after twelve months. Where we go on to work together, we keep what the relationship and our accounting obligations require, and no longer. Marketing consent is kept until you withdraw it, together with the record of when and how you gave it — that record is the evidence that we had permission, so it outlives the permission itself.

Who else sees it

Our hosting and database run on managed infrastructure inside the United Kingdom and the European Economic Area. Our email is sent through a specialist delivery provider. Those suppliers process data on our instructions only, under contract, and cannot use it for their own purposes. We do not transfer your details outside the UK or EEA for our own use.

If a supplier list matters to your own compliance review, ask and we will send you the current one.

Cookies

This site sets no advertising or analytics cookies until you agree to them, and you can change your mind at any time.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to stop using it for marketing, or object to our using it at all. Ask us and we will do it — there is no form to find and no fee. We will answer within one month.

If you are not satisfied with how we have handled it, you can complain to the Information Commissioner's Office at ico.org.uk. We would rather you told us first so we can put it right.